Candidate Journey Guide – a resource to guide you through the entire certification process CSDM Fundamentals Knowledge Management Fundamentals Knowledge Management Implementation Major Incident Management Fundamentals Major Incident Management Implementation Scripting in ServiceNow Fundamentals Additional Recommended Experience Six months general ServiceNow platform experience Six months ServiceNow Implementation experience General familiarity with industry terminology, acronyms, and initialisms Exam Scope Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.
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